Privacy Policy

Effective Date: 1 January 2025

1. Introduction
Welcome to Sustained Travel. We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.sustainedtravel.com, interact with us, or use our services.

We are a UK-based sustainability consultancy helping travel companies achieve ESG compliance and sustainability goals.

2. Who We Are
Sustained Travel.
Email: steve@sustainedtravel.com

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

3. What Information We Collect
We may collect and process the following types of personal data:

Identity Data: Name, title, company name.
Contact Data: Email address, telephone number, postal address.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

4. How We Collect Your Data
We collect data through:

Direct interactions (e.g., completing our contact form or emailing us)
Automated technologies (e.g., cookies, server logs)
Third-party analytics providers (e.g., Google Analytics)

5. How We Use Your Data
We use your personal data to:

Respond to enquiries
Provide services and manage our relationship with you
Improve our website and services
Send updates, insights, and marketing communications (if you opt in)
Comply with legal or regulatory obligations

We only use your data where we have a lawful basis, such as consent, performance of a contract, legal obligation, or our legitimate interests.

6. Marketing
We may send you updates and insights about sustainability, ESG compliance, and our services. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.

7. Cookies
We use cookies to enhance user experience and analyse website traffic. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.

8. Data Sharing and Disclosure
We do not sell your data. We may share it with trusted third parties such as:

IT and hosting providers
Analytics providers (e.g., Google Analytics)
Professional advisors (e.g., legal, accounting)

These third parties are required to respect your privacy and process your data in accordance with the law.

9. International Transfers
We may transfer your data outside the UK or European Economic Area (EEA), but only where appropriate safeguards are in place to protect it in accordance with UK GDPR.

10. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including legal, regulatory, or reporting obligations.

11. Your Rights
You have rights under data protection law, including:

Right to access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object
Right to withdraw consent

To exercise any of these rights, contact us at [Insert Contact Email].

12. How We Protect Your Data
We implement appropriate security measures to prevent your data from being accidentally lost, used, or accessed in an unauthorised way.

13. Changes to This Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and, where appropriate, notify you by email.

14. Contact Us
If you have any questions about this policy or how we handle your data, contact:

Data Protection Officer
Sustained Travel
Email: steve@sustainedtravel.com

You have the right to make a complaint to the Information Commissioner’s Office (ICO) if you’re unhappy with how we’ve handled your data.