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Website Terms of Use
Last Updated: [1 Jan 2026]
Effective Date: [1 Jan 2026]
Version: 1.0
1. ACCEPTANCE OF THESE TERMS
Welcome to www.sustainedtravel.com ("the Website"), operated by Sustained Travel ("we", "our", "us").
These Terms of Use govern your access to and use of this Website.
By accessing or using the Website, you agree to be legally bound by these Terms.
If you do not agree with these Terms, you should stop using the Website immediately.
These Terms apply to all visitors, users, customers and organisations accessing the Website.
2. ABOUT SUSTAINED TRAVEL
Sustained Travel operates an independent sustainability assessment framework for tourism businesses.
Our services may include:
• Sustainability assessments
• Evidence verification
• Public sustainability profiles
• Digital assessment labels
• Benchmarking
• Consultancy
• Training
• Industry research
• Destination assessments
Some services may be subject to separate contractual terms.
3. CHANGES TO THESE TERMS
We may amend these Terms from time to time.
Updated Terms will be published on this Website.
Continued use of the Website after changes have been published constitutes acceptance of those changes.
4. ELIGIBILITY
You confirm that:
• you are at least 18 years old;
• you have legal authority to act on behalf of your organisation where applicable;
• information you provide is accurate;
• you will use the Website lawfully.
5. PERMITTED USE
You may use the Website for lawful purposes only.
You agree to:
• access information made publicly available;
• enquire about our services;
• register an account where available;
• submit assessment information;
• communicate respectfully;
• comply with applicable laws.
6. PROHIBITED USE
You must not:
• use the Website unlawfully;
• attempt to gain unauthorised access to any part of the Website;
• interfere with Website security;
• upload malicious software;
• transmit viruses or malware;
• scrape or harvest Website content without permission;
• copy assessment methodologies without written consent;
• attempt to reverse engineer any software;
• impersonate another individual or organisation;
• submit knowingly false information;
• make fraudulent assessment submissions;
• interfere with other users;
• overload Website infrastructure;
• use automated systems except where expressly authorised.
7. USER ACCOUNTS
Where accounts are available you are responsible for:
• maintaining password confidentiality;
• restricting access to your account;
• ensuring information remains accurate;
• notifying us promptly of unauthorised access.
We reserve the right to suspend or terminate accounts where misuse is suspected.
8. INTELLECTUAL PROPERTY
Unless otherwise stated, all intellectual property rights in the Website belong to Sustained Travel or its licensors.
This includes:
• logos;
• branding;
• text;
• graphics;
• icons;
• reports;
• methodologies;
• assessment frameworks;
• scoring systems;
• rules engines;
• software;
• databases;
• page layouts;
• documentation;
• downloadable materials.
Nothing in these Terms transfers ownership of intellectual property.
9. LIMITED LICENCE
You may:
• browse the Website;
• download publicly available documents for personal or internal business use;
• print reasonable extracts;
• share links to Website pages.
You may not:
• reproduce substantial parts of the Website;
• republish materials;
• sell Website content;
• create derivative works;
• remove copyright notices.
Written permission is required for commercial reuse.
10. TRADE MARKS
"Sustained Travel", associated logos and branding are proprietary marks of Sustained Travel unless otherwise stated.
Unauthorised use is prohibited.
11. USER CONTENT
Where you submit information, including assessment responses, comments, photographs or documents, you confirm that:
• you own the content or have authority to submit it;
• it is accurate to the best of your knowledge;
• it does not infringe third-party rights;
• it is not unlawful, defamatory or misleading.
You retain ownership of your content.
You grant Sustained Travel a non-exclusive, worldwide, royalty-free licence to use submitted content solely for operating, delivering and improving our services, carrying out assessments, publishing agreed public profiles, and complying with legal obligations.
12. ASSESSMENT INFORMATION
Information submitted through the Website may be reviewed by assessors as part of our assessment methodology.
Submission of information does not guarantee:
• a particular assessment outcome;
• publication;
• certification;
• continued participation.
Assessment decisions are made in accordance with the applicable assessment methodology.
13. NO PROFESSIONAL ADVICE
Information published on the Website is provided for general information only.
Nothing on the Website constitutes:
• legal advice;
• financial advice;
• investment advice;
• environmental consultancy;
• engineering advice;
• health and safety advice;
• regulatory compliance advice.
Users should obtain independent professional advice where appropriate.
14. WEBSITE AVAILABILITY
We aim to keep the Website available at all times.
However, we do not guarantee uninterrupted access.
We may suspend access for:
• maintenance;
• upgrades;
• security;
• technical issues;
• legal reasons.
15. THIRD-PARTY CONTENT
The Website may contain links to third-party websites.
We do not control those websites.
Links do not imply endorsement.
We accept no responsibility for third-party content or services.
16. DISCLAIMER
The Website is provided on an "as available" and "as is" basis.
To the fullest extent permitted by law, we exclude warranties relating to:
• uninterrupted availability;
• completeness;
• merchantability;
• fitness for a particular purpose;
• freedom from viruses;
• accuracy of third-party information.
Nothing in these Terms excludes liability where such exclusion is prohibited by law.
17. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Sustained Travel shall not be liable for any indirect, incidental, consequential or special loss or damage arising from use of the Website.
This includes, without limitation:
• loss of profits;
• loss of revenue;
• business interruption;
• loss of data;
• reputational damage;
• loss of opportunity.
Our aggregate liability arising from use of the Website shall not exceed the amount paid by the user for access to the relevant Website service during the preceding twelve months, or £100 where no fee has been paid, except where such limitation is prohibited by law.
Nothing in these Terms limits liability for:
• fraud;
• fraudulent misrepresentation;
• death or personal injury caused by negligence;
• any liability that cannot legally be excluded.
18. PRIVACY
Our collection and use of personal information is governed by our Privacy Policy.
Our use of cookies is governed by our Cookie Policy.
19. SECURITY
Users must not attempt to compromise the security of the Website.
We reserve the right to investigate suspected misuse and cooperate with law enforcement where appropriate.
20. TERMINATION
We may suspend or terminate access where:
• these Terms are breached;
• unlawful activity is suspected;
• security risks arise;
• accounts are misused;
• required by law.
Termination does not affect accrued rights or obligations.
21. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales, unless mandatory local consumer protection laws apply.
Subject to applicable law, the courts of England and Wales shall have exclusive jurisdiction.
22. SEVERABILITY
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
23. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement governing use of the Website unless superseded by separate contractual terms.
24. CONTACT
Questions regarding these Terms may be sent to:
Email:
Website:
Version: 1.0
Last Updated: [1 Jan 2026]
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